PURPOSE OF THIS PRIVACY POLICY
User's personal data represents any information through which a person can be identified, including name, residential address, contact phone number or email address. This information is processed by the company, its agents, employees, and when necessary by partners and subcontractors for the purpose of providing a full range of services to platform users of topmatch.com.ua.
Collection of user information is carried out during the registration procedure to open an account, when submitting written requests, as well as in cases of conducting identity verification using video communication. By using any platform services, the user confirms that they have read the terms of the privacy policy and fully agree with them.
Collection and Processing of Personal Information
The company collects personal information from users to perform several important functions. Firstly, this is necessary to create a user account, which allows them to fully utilize all functional capabilities of the platform, including placing bets and participating in games. Secondly, data collection allows the company to receive questions and comments from users through the support service and respond to them promptly.
In addition, processing of personal data is necessary to comply with relevant regulatory requirements concerning user registration, particularly to complete the age verification procedure and other mandatory checks. The company also uses contact information to notify users about future events, special offers and promotional campaigns that may be of interest to them.
Purposes of Personal Data Use
In addition to the main purposes mentioned above, the company uses user information for a wide range of operational needs. This includes sharing information with partners and subcontractors who process data on behalf of the company exclusively within the framework of the following purposes.
Main directions of personal data use include:
- Creation, operation, management and technical support of the user account on an ongoing basis
- Provision of any services requested by the user and performance of all related operations
- Verification of the accuracy of provided user information, including the possibility of disclosing such information to third parties
- Cooperation with financial institutions, age verification services and credit bureaus for verification purposes
- Preparation of statistical data concerning the use of services by a specific user and other platform clients
- Preparation and provision of personalized marketing materials adapted to the user's interests
- Periodic mailing to account holders of written notifications about important service changes and technical updates
- Informing about changes in the platform's rules and privacy policy
Legal and Security Aspects of Data Processing
The company uses users' personal data to perform a number of important legal and security functions. This includes compliance with current legislation requirements, adherence to legal processes and taking measures to protect the interests of sports bodies or other competent regulatory authorities.
Personal information may be used to investigate suspected illegal, fraudulent or other unlawful activity related to the provision of services on the platform. The company has the right to report the commission of a crime or suspected crime, including money laundering, fraud and other offenses to the relevant law enforcement authorities.
Reports on conducted checks are stored in the system, and third parties may use this information to assist other companies for verification purposes. All these measures are necessary to fulfill the company's contractual obligations to users and ensure a safe environment for all platform participants.
Policy Regarding Commercial Messages
The company adheres to a clear policy regarding the sending of commercial messages to users. The platform will not send unsolicited information about commercial offers or advertisements from third parties without prior user consent. All marketing materials that are sent relate exclusively to the services and offers of the company itself.
The company reserves the right to use the platform username and/or user's name and region for advertising and promotional purposes. This may include publishing information about winnings or participation in special promotions to demonstrate the platform's capabilities and encourage other users.
Recording of Telephone Conversations and Quality Control
All telephone calls to and from the company's customer service department are recorded automatically. These recordings are used for several important purposes, including training support staff, quality control of services provided, and ensuring the security of both users and the company.
Call recordings are stored for an established period of time and may be used to resolve disputes, verify provided information or investigate complaints. By making a call to the support service, the user automatically agrees to the recording of the conversation and its possible use for the stated purposes.
Transfer of Information During Business Reorganization
The company reserves the right to transfer users' personal information in case of transfer or sale of the company's business or any part thereof. This includes situations of merger with another company, acquisition, restructuring or in case of insolvency and bankruptcy.
In such cases, users' personal data will be transferred to the new owner or successor as part of the company's assets. The new owner will be obliged to adhere to the same personal data protection standards that were established in this privacy policy, or provide users with appropriate notification of changes.
Right to Cease Data Processing
The user has the right at any time to request cessation of processing of their personal information for the purposes specified in this privacy policy. To exercise this right, it is necessary to contact the company's support service through available communication channels and submit an appropriate request.
After receiving such a request, the company will take all necessary measures to stop processing the user's personal data within a reasonable timeframe. However, it should be noted that cessation of processing certain categories of data may result in the inability to provide the full range of services or even closure of the user's account.
Verification Using Video Communication
In cases of conducting identity verification procedures using video communication, the company stores a video recording of the verification session. These recordings are stored exclusively for the purpose of fulfilling the goals specified in the privacy policy and for the period necessary to achieve the defined purpose.
Verification video recordings are also stored for the possibility of resolving potential disputes that may arise between the user and the company. After the end of the necessary storage period or resolution of all disputed issues, recordings may be deleted from the company's systems in accordance with the established procedure.
Updating and Deleting Personal Information
The user has the right to update or delete information about themselves at any time through their own account on the platform. To do this, it is necessary to log into the "My Account" or "Account Details" section, where corresponding personal data editing functions are available.
If the user cannot independently make necessary changes through the account interface or needs additional assistance, they can always contact the company's support service. Support service specialists will help update, correct or delete personal information in accordance with the user's request and within the framework of applicable legislation.
Personal Data Protection
The company applies modern technical and organizational measures to protect users' personal data from unauthorized access, disclosure, alteration or destruction. All personal data is stored on secure servers using encryption and other information security methods.
Access to users' personal data is granted only to authorized company employees and trusted partners who are required to maintain confidentiality and use information exclusively for performing their professional duties. The company regularly reviews and updates its security procedures to ensure the highest level of personal data protection for users.
