RESPONSIBLE GAMING POLICY
Responsible gaming principles are an integral part of the general rules and represent a comprehensive system of measures aimed at protecting players from negative consequences of participation in gambling. These principles include mechanisms for preventing problematic behavior, self-limitation tools and control instruments for platform users.
Compliance with these principles is mandatory for both players and the company. By placing a bet, the user confirms that they are familiar with the current version of the principles, agree with them and undertake to strictly comply with them. The company makes every effort to ensure the safety and protection of players from any harmful effects.
Main Provisions of Responsible Gaming
Responsible gaming is one of the key principles of development and functioning of the bookmaking platform. The main goal is to ensure the safety and protection of users from possible negative consequences of participation in gambling. All rules, conditions and principles apply to all transactions carried out by players on the website topmatch.com.ua.
The company does everything possible to make these principles clear, transparent and effective in application. By agreeing to the rules, the player undertakes to use the platform exclusively for entertainment and adhere to a responsible approach to gaming. Users are not recommended to play in a depressed or upset state, consider gaming as a source of income or a way to repay debts.
The platform has developed and implemented various tools and mechanisms to ensure responsible gaming and control over the use of the website. The company's efforts are aimed at helping users play responsibly and avoid possible problems from improper use of the service. Players are advised to play only with funds they can afford to lose without harm to their personal budget.
Protection of Minors and Parental Control
To participate in gambling on the platform, the company requires users to confirm that they have reached the age established by law. The company takes reasonable measures to verify age using electronic verification and selective checks. Advertising materials are not directed at vulnerable population groups, including minors.
Persons under 18 years of age are strictly prohibited from participating in gambling. The company calls for making every effort to prevent such situations. Players must be careful and ensure that their account is not used for gambling by minors, as the owner bears full responsibility for this.
To prevent minors from accessing the website, it is recommended to follow these rules:
- Never leave a personal computer, mobile phone or other device unattended during an active session on the platform
- Always log out of the system when finishing use of the website
- Do not disclose account access data to anyone, including username and password
- Do not transfer credit card or bank account data and do not leave the automatic password saving function active
- Use specialized software for child protection
- Create a separate computer profile for each child with appropriate restrictions
- In case of detection of website use by minors, immediately contact the support service
Parental Control Programs
There are a number of specialized programs that allow parents or guardians to control or limit computer use for internet and gambling access. These tools are an effective means of protecting minors from inappropriate content.
Recommended programs include Net Nanny — a filtering system that provides protection for children from inappropriate web content, which can be found on the developer's official website. Also available is the CYBERsitter program — a site filtering tool that allows parents to create lists of blocked resources and monitor children's online activity.
Self-Control and Self-Assessment Tools
To ensure control over gaming activity, the company recommends that users independently monitor and check their behavior on the platform at any time. Regular self-assessment helps identify potential problems at early stages and take appropriate measures.
If the player feels they may have problems with gambling addiction, it is recommended to honestly answer the following questions for self-diagnosis:
- Is preference often given to gambling instead of communication with family, friends or other activities?
- Does the player resort to theft, sale of valuable property or lies to obtain money for gaming?
- Has work or study been jeopardized due to participation in gambling?
- Is gaming viewed as a way to escape from a boring or unhappy life?
- Has it happened to spend all money on gaming without the ability to buy food or pay for transportation home?
- Is the amount of time or money spent on gambling hidden from others?
- Is pressure felt from loved ones regarding excessive time spent gaming?
- Does depression occur after losing money, and does increasing gaming time seem like the only way to relief?
- Does an overwhelming desire arise to immediately win back all losses after failure?
- Does gaming lead to depressive or suicidal thoughts after arguments or disappointments?
The more positive answers to these questions, the more serious the problem with gambling may be. In this case, it is recommended to immediately seek professional help and consider options for self-limitation or exclusion from gaming.
Recommendations for Safe Gaming
There are several useful tips that can help players control their participation in gambling and avoid developing addiction. Following these simple rules significantly reduces the risk of problems.
Main recommendations include the following:
- Never borrow money to participate in gambling
- Set a clear gaming budget before starting and strictly adhere to the established limit
- Actively use available self-control tools on the platform
- Constantly remind yourself that this is only entertainment, not a way to earn money
- Take regular breaks from gaming and alternate it with other activities
- Avoid participating in gambling during stress, uncertainty or bad mood
- Set time limits for gaming sessions
- Do not try to win back lost funds
Support Service and Professional Help
Company support service specialists are always ready to provide assistance with any issues related to responsible gaming. If a user encounters problems with safe gaming or needs advice and clarifications regarding responsible gaming principles, they can always contact the support service for consultation.
Although the company's main priority is to help players solve problems with dangerous gaming and reduce their impact, the platform is not a professional psychological support organization. The company always recommends contacting qualified psychiatrists or psychotherapists who can provide professional assistance in establishing control over gaming addiction.
In addition, there are many specialized centers that provide daily professional support and consultations on gambling problems. Below is a list of recommended organizations to contact when qualified assistance is needed:
- Gambling Anonymous — an international mutual aid organization for people with gaming addiction
- Gambling Therapy — an online platform with free consultations and support
Temporary Restriction and Self-Exclusion
If the player has noticed that they easily lose control over gambling and risk becoming addicted to it, it is strongly recommended to consider such measures as voluntary self-exclusion for a certain period or permanently. These tools help take a pause and reassess one's attitude toward gaming.
The user has the right once every 90 days to unilaterally limit their ability to play on the platform. To do this, it is necessary to send a notification by email from the registered address, having previously authorized in the system. The account will be blocked after all final settlements and withdrawal of funds.
In exceptional cases, the player may resubmit a request to restrict gaming on the site, but no earlier than 30 days after the previous request. The company reserves the right to refuse repeated account blocking if it may harm the user's interests. To apply gaming restrictions, the company has the right to require documents from the player to verify their identity.
Self-Exclusion Period Conditions
During the temporary self-exclusion period, the player is strictly prohibited from playing any games, placing bets or using any other products and services on the website. The user is also not allowed to replenish their account or carry out any financial transactions on the platform.
If the player decides to permanently exclude themselves from gaming, their account on the platform will be permanently closed. The user will be prohibited from creating a new account on the site in the future. Application for permanent disconnection from gaming is considered provided that the amount of funds in the gaming account does not exceed 1 US dollar.
If the amount of funds in the gaming account exceeds 1 US dollar, the application is considered only after complete withdrawal of funds from the account. This rule is established to protect the user's financial interests and prevent loss of funds when closing the account.
Additional Restrictions and Security Measures
The restrictions outlined above may also be applied by the company at the request of relevant regulatory authorities, by court decision or in other cases provided by applicable law. The company is obliged to cooperate with law enforcement and regulatory authorities to ensure compliance with legislation.
The platform constantly improves its technologies and tools to identify signs of gaming addiction and user vulnerability. Advanced gaming behavior monitoring algorithms are used that allow identification of potentially dangerous activity patterns. If the system detects any suspicious activities or signs of problem gaming, the company may apply any mentioned restrictions at its own discretion without prior notice.
Disclaimer
All tools and measures provided by the company to ensure responsible gaming are intended exclusively for user protection and assistance in controlling gaming activity. The platform makes maximum efforts to create a safe environment for gambling.
However, the company bears no responsibility for any claims, losses or consequences that may arise as a result of use or improper use of these tools. Ultimate responsibility for controlling gaming behavior lies with the user themselves, who makes a conscious decision to participate in gambling and use self-limitation tools.
